As the hospitality industry continues to recover, it is important for hotels to focus on guest satisfaction. As we head into the summer travel season and prepare for an influx of leisure guests, now is a great time to focus on the guest experience. For our Marriott hotels, the primary metric for measuring the guest experience and hotel performance is through Intent to Recommend (ITR) within the Guest Satisfaction Survey (GSS).

Marriott recently recognized the hotels and management companies that are the top performers in Q1 2022 for ITR. Shaner was recognized in the following categories:

Operate 4-7 Premium & Luxury Hotels

Operate 21-50 Marriott Select Brand Hotels

Thank you to all our hotels and associates for your dedication to providing a great customer experience.