Europe, Middle East & Africa (EMEA) presented the Franchise Operations Awards to recognize and celebrate those who have done extraordinary things for our guests. They were looking at guest satisfaction scores in Food & Beverage, Staff Service, Intent to Recommend, and Overall Performance. Some of the criteria the hotels had to meet were being open for five months, having at least 100 surveys, and looking at GSS scores and comments to see what guests were saying.

The hotels were divided into three categories: Luxury Brands, Premium Brands, and Select Brands. Academias Hotel, Autograph Collection, Greece, was awarded the EMEA Food & Beverage Award in the Premium brand category for 2021. Academias had an 80% satisfaction score and the highest number of guest surveys out of all the nominated hotels.

Academias has three F&B outlets; Symposium Restaurant, Plato Lounge Bar, and NYX Japanese Fusion Gastrobar. Symposium offers breakfast daily with Mediterranean influences and uses local ingredients. Plato Lounge is a sophisticated and hip all-day place specializing in fine gin from around the world and cocktails with a twist using Greek herbs, citrus, and fruits in creative ways. NYX is the new Rooftop Restaurant and Bar. Guests can take in the incredible view of the Acropolis while enjoying Japanese delicacies and handcrafted cocktails.

Congratulations to the hotel and staff for doing such a fantastic job!