TownePlace Suites Homestead receives great note from guest
As we all know, the hospitality business can be challenging at times, but we consistently remind our associates the need to stay positive and give our guests the best experience possible. Something as simple as giving directions to a guest or making a recommendation on what to do can make a huge impact on a guest’s stay.
The TownePlace Homestead had such an experience! The Front desk agent had a significant impact on the Wilson Family during their recent stay, simply by having a great conversation with the Wilson’s and recommending places that they should definitely see while they were in town. By going the extra mile and offering their child a complimentary Gatorade and candy bar has made sure that the Wilson Family will always stay at the TownePlace Homestead as well as any other Marriott when they travel.
Sylvia Recalde, General Manager said “It was a great surprise this morning to find such a beautiful note! This will be shared with the team at stand-up meeting.”
Remember how impactful our day to day interaction is with customers. Sometimes the simplicity is a nice message. Congratulations to our team at the TownePlace Suites.

Submitted by Lisa Larson
Written by Mark Rice
Awesome job!!!
What a great team you have at the TOWNPLACE SUITES IN HOMESTEAD! Thanks for sharing this inspirational reminder that everyone can make a difference. Shaner and Marriott offer extensive customer service training and it’s all worth it when we see results like this.
Thank you Christina!
Kindness…and consideration……….a Gatorade…and a candy bar……how true that it is the simple thoughtful interactions with both our guests and each other that really make the difference. Kudos to our Homestead Team!
So true! Thank you Nancy!
Hospitality at it’s best! Congratulations.
Great job Sylvia and TEAM!!! Truly Awesome!
Congrats!
Kudos to Sylvia & the TPS Team!
Simple gestures of kindness go such a long way!
Great Job!!