James Whitsett, Breakfast Ambassador for the Holiday Inn Express Charleston, was recognized last week as the 2018 Charleston People’s Choice Award recipient as Hotel Employee of the Year. Honorees are selected by the Charleston Convention and Visitors Bureau.


James began his career with Shaner on July 6, 2013 as a guest room attendant. His exemplary performance quickly earned him a promotion into a housekeeping supervisory role. His strongest quality however was his interaction with our guests, simply put- they love him!


We realized that even though James was one of our “rocks” in housekeeping, his customer service skills would clearly serve our hotel best with him taking on the role of Breakfast Ambassador. Throughout his tenure James has lived the “WIT” philosophy of service, always willing to do whatever it takes (in his department or any other) to consistently meet and exceed our hotels service and financial goals. James also leads our hotel in the number of positive mentions on social media. Whether feeding 5 or 500 James always does it with an infectious smile, great attitude, and a true spirit to serve.


Submitted & Written by Rusty Eaton