Shaner Hotels is thrilled to announce that Mary Calloway, Laundry Attendant for the Courtyard St. Augustine I-95 was presented a ROSE (Recognition of Service Excellence) award by the Northeast Chapter of the Florida Restaurant & Lodging Association on February 20, 2018. ROSE Award recipients are dependable and passionate, serve as a role model to their peers, and exemplify a commitment to great customer service, all while creating a positive impression for the visitor.

“A smile is an everyday part of Mary’s uniform!” said hotel GM Shannon Dearin. Mary was one of hundreds of nominees, but her exemplary enthusiasm for her job helped her edge out the competition. When asked, Mary expressed that she felt “happy, excited, and very overwhelmed” by the recognition. Thank you Mary for your dedication and commitment to excellence!

For further information, please contact Shannon Dearin, General Manager at 904.826.4068 or